In case your EasySIGN software stops working or if you want to move your EasySIGN license to another PC, please follow these steps.
If you want us to help you to get up and running just buy the license renewal in our webshop at https://shop.easysign.com/various/support-lic-renewal.html and send an email to firstname.lastname@example.org with your contacting details (company name and phone number) and we will solve the license activation for you.
In case you want to try to resolve the issue yourself please follow the steps as described below:
1. Check if your EasySIGN license is Valid
Check if your EasySIGN licenses are valid. You can do this by opening the EasySIGN software and go to the “Licensing Options” under the “Help” menu.
In case your license(s) is not valid contact our sales department (at email@example.com) for further information and updating your EasySIGN license.
2. Use the latest EasySIGN version
Make sure you have the latest EasySIGN version installed on your system. You can download the actual EasySIGN version from the EasySIGN website at http://www.easysign.com/mainwebv1/downloads.aspx.
After downloading the latest version, you can install the EasySIGN software.
Note: Be sure you have admin rights when you run the EasySIGN installation.
3. Enter your ticket
To use EasySIGN software you need at least one valid license. EasySIGN Licenses can be purchased from one of our resellers or bought in the EasySIGN webshop. When you have bought a valid license, you receive an Activation ticket in your mailbox.
To activate your license, your computer must be connected to the internet.
The license manager opens automatically when you start the EasySIGN software. Or you can open the license manager under the EasySIGN “Help” menu by selecting “Enter Ticket…”.
Click "Next" to start the activation.
You will find two options:
1 I Have a Product Voucher.
2 I have a ticket.
Choose this option and click “Next” to continue.
To activate a ticket, you have two options (1) or (2).
1 The license will be bound to your computer. This means that you can use the software on this PC only.
2 The license is tied to a dongle. You can use the software on every computer where you insert the dongle. To be able to choose this option, you must be in the possession of a dongle. You can purchase an EasySIGN dongle from your reseller or in the EasySIGN web shop at https://shop.easysign.com/wibu-dongle.html. Make the relevant choice and click on "Next".
Enter your ticket.
By default, the entire text box is selected, so you can enter the ticket using a cut / paste action.
Make sure that you do not enter empty characters (spaces, tabs), or copy at the beginning or end of the string.
Check if the ticket has been entered correctly and click on "Next".
The next screen indicates that the license is activated correctly:
Now restart your EasySIGN software to open the license features within the software.
4. Move or Repair your license ticket
In case your ticket is already used or when you want to move your license to another PC
You can repair the software or move your license to another PC by following the steps as given within the Wibu license central at http://lc.codemeter.com/34808/depot/overview.php
Enter the ticket on the PC where the EasySIGN software is currently activated. Use rehost license for deactivating the software ticket on the PC where the software is currently installed. You can activate the software ticket on another PC afterwards.
Use Restore license only when you cannot access the PC or Harddrive where the EasySIGN software ticket is currently activated on. When you use this option the container where the EasySIGN software ticket is activated will be permanently locked afterwards.
5. Restart your CodeMeter software
In case EasySIGN does not open you might need to restart the Codemeter protection software:
5.1 Open the CodeMeter software within the program menu in your Windows. The Code meter software will be available within the CodeMeter folder.
5.2 When CodeMeter is open, you can shut down the software by pressing File/ Quit:
The Codemeter software will stop to work.
You can re-open the CodeMeter software by starting your EasySIGN software.
6. Update your dongle firmware
In case you are already using a Wibu dongle for your EasySIGN software license. You may need to take a few steps more.
Open the CodeMeter software and update the time certificates under the Process menu:
The next thing you may need to do is to update the firmware of the dongle. You can do this by selecting the Container number of your dongle on the left side (this number starts with a 2- or a 3-).
Please try to re-enter your license ticket after the firmware update and update of the time certificates.
7. Update of dongle firmware in case of a Proxi-Server
In case you are using a Proxi-Server verify if the server settings are according the required settings as indicated by Wibu (our security provider). In case this does not match you will not be able to update the time certificates and the firmware of your dongle. More information regarding this subject can be found at the Wibu website on https://www.wibu.com/faq-codemeter/s/detail/updating-the-certified-time-and-the-cmdongle-firmware-do-not-work-what-do-i-need-to-configure.html
When the settings are correct you will be able to update the time certificates and firmware of the dongle.
8. Need more assistance?
In case all the above solutions do not bring the remedy for the license activation. Just purchase a license renewal within the EasySIGN webshop at https://shop.easysign.com/various/support-lic-renewal.html and send an email to firstname.lastname@example.org with your contacting details (company name and phone number) and we will solve the license activation for you.
Last edit : Friday, November 16, 2018