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In case your EasySIGN software stops working or if you want to move your EasySIGN license to another PC, please follow these steps.

 

If you want us to help you to get up and running  just buy the license renewal in our webshop at https://shop.easysign.com/various/support-lic-renewal.html and send an email to support@easysign.com with your contacting details (company name and phone number) and we will solve the license activation for you.

 

In case you want to try to resolve the issue yourself please follow the steps as described below:

 

1.   Check if your EasySIGN license is Valid

Check if your EasySIGN licenses are valid. You can do this by opening the EasySIGN software and go to the “Licensing Options” under the “Help” menu.

In case your license(s) is not valid contact our sales department (at sales@easysign.com) for further information and updating your EasySIGN license.

 

2.   Use the latest EasySIGN version

Make sure you have the latest EasySIGN version installed on your system. You can download the actual EasySIGN version from the EasySIGN website at http://www.easysign.com/mainwebv1/downloads.aspx.

After downloading the latest version, you can install the EasySIGN software.

Note: Be sure you have admin rights when you run the EasySIGN installation.

 

3.   Enter your ticket

To use EasySIGN software you need at least one valid license. EasySIGN Licenses can be purchased from one of our resellers or bought in the EasySIGN webshop. When you have bought a valid license, you receive an Activation ticket in your mailbox.  

To activate your license, your computer must be connected to the internet.

The license manager opens automatically when you start the EasySIGN software. Or you can open the license manager under the EasySIGN “Help” menu by selecting “Enter Ticket…”.

 

Welcome

 

 

Click "Next" to start the activation.

 

You will find two options:

 

Choice

 

 

1 I Have a Product Voucher.

2 I have a ticket.

Choose this option and click “Next” to continue.

 

To activate a ticket, you have two options (1) or (2).

 

Choice 2

 

1 The license will be bound to your computer. This means that you can use the software on this PC only.

2 The license is tied to a dongle. You can use the software on every computer where you insert the dongle. To be able to choose this option, you must be in the possession of a dongle. You can purchase an EasySIGN dongle from your reseller or in the EasySIGN web shop at https://shop.easysign.com/wibu-dongle.html. Make the relevant choice and click on "Next".

 

Enter your ticket.

By default, the entire text box is selected, so you can enter the ticket using a cut / paste action.

Make sure that you do not enter empty characters (spaces, tabs), or copy at the beginning or end of the string.

 

Ticket

 

 

Check if the ticket has been entered correctly and click on "Next".

 

Enter Ticket

 

 

The next screen indicates that the license is activated correctly:

 

Success

 

Now restart your EasySIGN software to open the license features within the software.

 

4.   Move or Repair your license ticket

In case your ticket is already used or when you want to move your license to another PC

You can repair the software or move your license to another PC  by following the steps as given within the Wibu license central at http://lc.codemeter.com/34808/depot/overview.php

 

Enter the ticket on the PC where the EasySIGN software is currently activated. Use rehost license for deactivating the software ticket on the PC where the software is currently installed. You can activate the software ticket on another PC afterwards.


Use Restore license only when you cannot access the PC or Harddrive where the EasySIGN software ticket is currently activated on. When you use this option the container where the EasySIGN software ticket is activated will be permanently locked afterwards. 

 

5.   Restart your CodeMeter software

In case EasySIGN does not open you might need to restart the Codemeter protection software:

5.1 Open the CodeMeter software within the program menu in your Windows. The Code meter software will be available within the CodeMeter folder.

5.2 When CodeMeter is open, you can shut down the software by pressing File/ Quit:

 

Codemeter

 

The Codemeter software will stop to work.

You can re-open the CodeMeter software by starting your EasySIGN software.

 

6.   Update your dongle firmware

In case you are already using a Wibu dongle for your EasySIGN software license. You may need to take a few steps more.

Open the CodeMeter software and update the time certificates under the Process menu:

 

Time Certificates

 

The next thing you may need to do is to update the firmware of the dongle. You can do this by selecting the Container number of your dongle on the left side (this number starts with a 2- or a 3-).

 

Update Firmware

 

Please try to re-enter your license ticket after the firmware update and update of the time certificates.

 

7.   Update of dongle firmware in case of a Proxi-Server

In case you are using a Proxi-Server verify if the server settings are according the required settings as indicated by Wibu (our security provider). In case this does not match you will not be able to update the time certificates and the firmware of your dongle. More information regarding this subject can be found at the Wibu website on https://www.wibu.com/faq-codemeter/s/detail/updating-the-certified-time-and-the-cmdongle-firmware-do-not-work-what-do-i-need-to-configure.html

When the settings are correct you will be able to update the time certificates and firmware of the dongle.

 

8.   Need more assistance?

In case all the above solutions do not bring the remedy for the license activation. Just purchase a license renewal within the EasySIGN webshop at https://shop.easysign.com/various/support-lic-renewal.html and send an email to support@easysign.com with your contacting details (company name and phone number) and we will solve the license activation for you.

 

 

Last edit : Friday, November 16, 2018

 

Minimum system requirements for the most recent Maintenance Release:

  • Windows® 10, Windows® 8/8.1, Windows® 7, or Windows® Vista (32-bit or 64-bit editions), all with latest service packs installed. (Use of Windows® Vista is not recommended). 
  • An EasySIGN Wibu Codemeter USB dongle is required to be able to use the EasySIGN software on a virtual environment on MAC OS system. Parallels or Boot Camp for MAC OS is required to be able to use the EasySIGN software on a virtual environment on MAC OS system
  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 2GB of RAM (4GB recommended) for 32 bit; 4GB of RAM (8GB recommended) for 64 bit operating system
  • 2 GB of hard disk space for installation without content (cannot install on removable flash storage devices)
  • Additional disk space required for disk cache, preview files, and other working files (16GB recommended)
  • 1024 × 768 or higher monitor resolution (768 × 1024 on a Tablet PC)
  • Mouse or tablet
  • FireFox® 19 or Microsoft® Internet Explorer® 7 or higher
  • Compatibility feature requires an installation of Corel or Adobe software on the same system.
  • This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services. Phone activation is not available.

 

 

Last edit : Tuesday, September 11, 2018

 

You’ll have to copy the .SFN fonts manually from the old EasySIGN 16 bit CD-ROM (or the EasySIGN 16-bit installation directory) to C:\Program Files\EasySIGN\V06\Fonts” for the 64-bit EasySIGN or to C:\Program Files (x86)\EasySIGN\V06\FONTS for the 32-bit EasySIGN.


Also make sure that the files are not set to ‘Read-only’ after copying from a CD-ROM.

 

 

Last edit : Monday, December 26, 2016

 

In case of a defective binding (lost licenses) it is nesecarry and we would like to receive the following information of the computer where the problem occurred:

  • Log files
  • CMdust file
  • Versioninfo file

 

Log files
You find these files at:
Windows: Start – Program Files – CodeMeter –-Logs
Or at:
C:\Documents and Settings\All Users\Application Data\CodeMeter\Logs

C:\Program Files\CodeMeter\Runtime\bin

 

CMDust file

To create a Cmdustfile goto  startmenu->All programs->codemeter->tools->cmdust

CmDust

 

Versioninfo file

You can create this versioninfo file in EasySIGN through the menu Help, VersionInfo. Press 'Print' or 'Save' and save this file. Choose a location where you can find the file easily (e.g. the desktop) to place this as an enclosure to your support request.

 

 

Last edit : Monday, February 24, 2014

 

1 Locate the Archive on the old computer.

If it's installed in "C:\EasySIGN\Archive", create the same directory structure on the new pc and copy all the files to this location on the new pc.

Make sure that all .ESW-files and a recent "customer.dta" have been copied to the new location.


If you know what you're doing, you might copy the files to another location, but this location has to be entered into EASYSIGN.INI after copying it in step 2. Change the "ArchiveDir" setting in EASYSIGN.INI on the new computer.

 

2

Copy EasySIGN.INI from the old to the new computer. The destination is the Windows folder on the new computer.

 

3

On the new computer, shutdown Archive, start regedit.exe and remove the "NetworkMode" and the "ArchiveFolder" setting.

 

The first can be found in: "HKEY_LOCAL_MACHINE\SOFTWARE\Numerical Control Design\EasySIGN PV004\Archive32" ,

 

the second in: "HKEY_LOCAL_MACHINE\SOFTWARE\Numerical Control Design\EasySIGN PV004\Archive32\Paths".

 

4 On the new computer, re-run the setup.

The existence of the EASYSIGN.INI file will trigger a DBase conversion routine the next time Archive is launched.

 

5

Start Archive. If all went well, the DBase will be converted and all .ESW files will be present in the Archive.

 

6

Optionally, start "Extra, Worksheet conversion 16->23 bits" to convert the .ESW files into .ES files.

 

 

 

Last edit : Friday, February 14, 2014